Of
Off-hours coverage
Nights, weekends, holidays — your specified hours, our team.
Sleep well — we're awake
Graveyard Cover Plan for off-hours coverage
24x7 ticket support with no limit on tickets and admin consultation included. Specifically tuned for off-hours: nights, weekends, and holidays. Wake up to a clean queue.
- Window
- off-hours
- Tickets
- unlimited
- Handover
- daily
noc.24x7tech.io / overnight
Live
Tickets handled
47
tonight
Resolved L1
39
83%
Escalated
2
to your team
Activity · last 24h
utc
Why graveyard cover
Your team rests. The queue doesn't grow.
Most hosting providers can't economically staff a full overnight shift. We do — and we'll handle yours.
Hd
Handover protocol
Morning brief: what happened, what was resolved, what needs you.
Es
Escalation playbook
Defined criteria for waking your on-call. Most don't need it.
Mn
Server monitoring
Active monitoring during your off-hours; alerts triaged before they reach you.
Sc
Security & incident response
First-responder for security incidents during quiet hours.
Ad
Admin consultation
Senior sysadmin advice if a customer issue needs architecture-level help.
How handover works
A morning brief that respects your inbox.
Every morning at the start of your business day, your team gets a structured brief covering tickets handled overnight, resolutions applied, items escalated and any pattern signals worth watching. Five minutes to read; full audit trail in your helpdesk.
- Brief format — scannable, mobile-friendly, with deep links to tickets.
- Pattern alerts — if 5 customers reported a pattern, you'll see it.
- Escalations — marked clearly with severity, customer impact, recommended action.
- KPIs — overnight ticket volume, response time, resolution rate.
Ticket workflow · L1 → L3
SLA-trackedFAQ
Common questions
Which timezones?+
We pick the timezone hours you specify — typically 9pm-9am in your local time.
Weekends and holidays?+
Yes — included by default. Tell us your holiday calendar.
What if a P1 happens?+
Defined escalation paths. We resolve what we can; we wake your on-call when criteria are met.
Ready to get started?
Sign up for the Graveyard Cover Plan plan today.
Affordable, transparent pricing — no setup fees, no commitments. Cancel anytime. Our team is online 24x7 and ready to onboard you within hours.
- ✓No setup fees
- ✓Cancel anytime
- ✓24x7x365 coverage
- ✓Onboarding under 72h