Pay-as-you-go

Per Ticket Cover Plan for variable workloads

Buy a bundle of tickets; use them when you need expert hands. No monthly retainer, no minimum commitment, no headache.

on demand

When per-ticket fits

Variable, low-volume, or specialised workloads.

Per-ticket is right when ticket volume is unpredictable, low, or you only need an outsourced specialist for edge cases.

Prepay 25, 50, 100, or 250 tickets — discounts at higher volumes.

Unused tickets carry over month to month within the term.

Each ticket routed to the right specialist immediately.

Same SLAs as our managed plans — first response under 15 minutes.

Monthly digest of ticket usage, response times, resolutions.

Switch to a managed plan anytime — credits transferred.

FAQ

What counts as one ticket?+

One issue, one customer, one resolution. Multi-server fixes with the same root cause are usually one ticket.

What if we run out?+

Top up at any time, or switch to a managed plan if your volume justifies it.

Are emergency tickets the same price?+

P1 emergencies count as 2x. We surface this clearly in the report.

Hourly engagement for non-ticket work.

On-demand emergency response.

Switch when volume justifies a managed plan.

Ready to get started?

Affordable, transparent pricing — no setup fees, no commitments. Cancel anytime. Our team is online 24x7 and ready to onboard you within hours.

All for just$5/month