24
24x7 tickets, unlimited
Cover your queue without per-ticket charges.
For active hosting providers
Shared Servers support plan with full ticket coverage
24x7 tickets, no limit on numbers, and admin consultation included. Designed for hosting providers running shared environments — full coverage of your customer support queue.
- Tickets
- unlimited
- Coverage
- 24x7
- Audience
- your cust
noc.24x7tech.io / shared
Live
Active tickets
62
in flight
Servers
84
monitored
SLA met
99.7%
30d
Activity · last 24h
utc
What this plan covers
Designed for shared-hosting customer queues.
If you run shared cPanel/Plesk/DirectAdmin and your customers open tickets — many tickets — this is the plan for you.
Mt
Mail, DNS & web triage
The classics — deliverability, DKIM/SPF, propagation, vhosts.
Wp
WordPress, Joomla, Drupal
Common-CMS troubleshooting at customer-installation level.
Sc
Security incidents
Compromised accounts, malware cleanup, abuse triage.
Mn
Server monitoring
Service uptime + per-account quota & performance alerts.
Ad
Admin consultation
Senior sysadmin advice when L1/L2 hits an architecture question.
Inside your helpdesk
We work where you work.
Our agents work directly inside your helpdesk (Kayako, Zendesk, Freshdesk, HelpScout, WHMCS — any of them) using your tone, signature and template library. Customers see one branded support team.
- Tooling — we adapt to your tools, not the other way round.
- Brand voice — we follow your style guide; QA reviews against it.
- Escalation paths — clear handoff to your in-house team when needed.
- Reporting — weekly KPI digest: volumes, response/resolution, customer sat.
Ticket workflow · L1 → L3
SLA-trackedFAQ
Common questions
Do you handle abuse / DMCA?+
Yes — abuse desk handling is in scope, including responding to upstream complaints.
Can you cover end-customer billing?+
We cover technical tickets. Billing is usually better kept in-house, but we can triage and escalate.
What about pre-sales chat?+
Add Live Chat Support — same team, different queue.
Ready to get started?
Sign up for the Shared Servers Plan plan today.
Affordable, transparent pricing — no setup fees, no commitments. Cancel anytime. Our team is online 24x7 and ready to onboard you within hours.
- ✓No setup fees
- ✓Cancel anytime
- ✓24x7x365 coverage
- ✓Onboarding under 72h