Pl
Engineer pool
Trained on your stack and others; multi-skilled, always covered.
Best value
Shared Staffing plan for cost-optimised support
A pool of certified engineers shared across clients with strict SLA isolation. Lower cost-per-ticket without sacrificing response quality.
- Mode
- shared
- SLA
- isolated
- Cost
- ↓/ticket
Ticket workflow · L1 → L3
SLA-trackedHow shared staffing works
Best of both worlds: economics + expertise.
Shared staffing pools certified engineers across a small set of clients. You get senior expertise at a price point that wouldn't be possible with a fully dedicated team.
Si
SLA isolation
Your SLAs are guaranteed even when other clients have spikes.
Ll
L1/L2/L3
All escalation tiers handled by the same pool.
Wb
White-label
Tickets close in your tone, with your signature and brand.
Rp
Reporting
Per-client KPI dashboards: volumes, response, resolution, CSAT.
Sc
Scales with you
Capacity adjusts up/down monthly. No commit traps.
Who picks shared staffing
Mid-volume hosting providers and SaaS teams.
Shared staffing is the right choice when ticket volume is high enough to justify always-on coverage but not high enough to justify a dedicated team. The math: most clients in this band see a 30-50% lower cost-per-ticket vs going dedicated.
- Volume sweet spot — roughly 50-500 tickets per day.
- Stack breadth — you run multiple panels / clouds and want one partner.
- Quality — same engineer pool as our fully-dedicated clients.
- Flex — scale up for product launches, down in slow seasons.
noc.24x7tech.io / shared-staffing
Live
Engineers
12
across pool
Tickets/day
180
avg
CSAT
4.7/5
30d
Activity · last 24h
utc
FAQ
Common questions
Will my customers notice the engineers are shared?+
No — every ticket closes in your tone, with your signature, inside your helpdesk.
How is SLA enforced when the pool is shared?+
Capacity is sized to absorb concurrent peaks. Per-client SLAs are tracked separately.
Can we move from shared to dedicated later?+
Yes — most clients do as they grow.
Ready to get started?
Sign up for the Shared Staffing Plan plan today.
Affordable, transparent pricing — no setup fees, no commitments. Cancel anytime. Our team is online 24x7 and ready to onboard you within hours.
- ✓No setup fees
- ✓Cancel anytime
- ✓24x7x365 coverage
- ✓Onboarding under 72h