Tr
Triage
Senior admin engaged within 15 minutes; scope confirmed.
When seconds count
Emergency support for P1 incidents
Production-down. Compromise. Outage. Hour zero of an incident is the worst time to start vetting partners. Pre-arrange a relationship with us, then we're here when you need us.
- Engage
- <15m
- Mode
- P1
- Team
- senior
Incident response
P1!
Production down · 14:23 UTC
Customer reported · auth service unreachable
~
Triage · 14:25 UTC (+2m)
Senior admin engaged · scope confirmed: DB connection pool
→
Mitigation · 14:31 UTC (+8m)
Pool resized, failover validated, monitoring confirms recovery
✓
Resolved · 14:34 UTC (+11m)
RCA scheduled · post-mortem doc in 24h
Emergency response
Triage → fix → verify → post-mortem.
A clear, repeatable response process — because creativity at 3am is not a strategy.
Fx
Fix
Mitigation applied, root cause investigated in parallel.
Vf
Verify
Recovery validated end-to-end, monitoring confirms.
Pm
Post-mortem
RCA document delivered within 24 hours of resolution.
Cm
Customer comms
We help draft customer notices if needed.
Hd
Handover
Detailed runbook for your team after closure.
Pre-arrange the relationship
Don't vet vendors during an outage.
The best time to set up emergency support is before you need it. With a pre-arranged retainer, you skip the procurement and onboarding steps and go straight to engagement when an incident hits.
- Annual retainer — small monthly fee for guaranteed response.
- Pre-shared credentials — secure jump hosts pre-configured.
- Runbook handover — we know your stack before the incident.
- Drill exercises — optional tabletop exercises 1-2x per year.
Incident response
P1!
Production down · 14:23 UTC
Customer reported · auth service unreachable
~
Triage · 14:25 UTC (+2m)
Senior admin engaged · scope confirmed: DB connection pool
→
Mitigation · 14:31 UTC (+8m)
Pool resized, failover validated, monitoring confirms recovery
✓
Resolved · 14:34 UTC (+11m)
RCA scheduled · post-mortem doc in 24h
FAQ
Common questions
Can we engage without a retainer?+
Yes — first-time emergency engagement is possible but has a higher hourly rate.
How fast is engagement under retainer?+
<15 minutes from initial call to senior admin engaged.
Do you handle compromise / breach response?+
Yes — including forensics, containment, recovery, and disclosure support.
Ready to get started?
Sign up for the Emergency Server Support plan today.
Affordable, transparent pricing — no setup fees, no commitments. Cancel anytime. Our team is online 24x7 and ready to onboard you within hours.
- ✓No setup fees
- ✓Cancel anytime
- ✓24x7x365 coverage
- ✓Onboarding under 72h