$
Affordable pricing — always
Per-server, per-ticket, dedicated, and shared staffing plans. Pay for exactly what you need.
Trusted by hosting providers since 2008·15+ years uptime
Outsourced hosting support & cloud server management, running while you sleep.
Level 1/2/3 ticket coverage, cPanel & cloud server management, AWS consulting, and DevOps automation — delivered by a dedicated 24x7x365 team that scales with your business.
- Tickets/mo
- 120k+
- Avg response
- <15m
- Uptime SLA
- 99.99%
noc.24x7tech.io / live
Live
Open tickets
42
▼ 18% vs yest
Servers
1,284
monitored
SLA met
99.99%
30d rolling
Activity · last 24h
utc
- #48291cPanel — Exim queue clearedResolved · 2m
- #48290AWS — Auto-scaling group tuningL2 · 6m
- #48288Plesk — SSL renew & vhost migrateL3 · 11m
Active engineers
38 online
Hardened
CIS Level 1
Powering teams across hosting, SaaS & infrastructure
cPanel•AWS•Plesk•OpenStack•DirectAdmin•VMware•SolusVM•CloudStack•Virtualizor•RedHat•cPanel•AWS•Plesk•OpenStack•DirectAdmin•VMware•SolusVM•CloudStack•Virtualizor•RedHat•
Why teams switch to us
Enterprise-grade support without the enterprise overhead.
Affordable pricing, top-tier security, guaranteed response times, and elastic capacity that scales when your customers do.
◆
Best security & top quality
Hardening to CIS benchmarks, malware detection, lockdowns, and proactive patching.
⏱
Guaranteed response times
SLA-backed responses across L1, L2 and L3. Average resolution under 15 minutes.
⚡
Scalable on demand
Spin up dedicated engineers or shared staffing in days, not months.
Server management
One team. Every control panel. Every cloud.
From cPanel to OpenStack — we cover dedicated servers, VPS, cloud instances, and special setups with Level 1 through Level 3 escalations.
cP
cPanel / WHM Management
24x7 ticket support, unlimited tickets, server monitoring, and L2–L3 escalations.
DA
DirectAdmin Management
DirectAdmin updates, setups, migrations and ticket support.
PL
Plesk (Linux) Management
Migrations, patching, vhost configuration, mail issues — full Plesk lifecycle.
Ws
Windows Server Management
Helpdesk, IIS, Active Directory, Plesk on Windows.
VM
VMware Management
Per-node ESXi support, vCenter operations, snapshots, HA tuning.
SV
SolusVM / Virtualizor
Master + slave node coverage, unlimited VPS, KVM/OpenVZ orchestration.
Cloud & DevOps
Build, ship, scale on AWS, OpenStack & CloudStack — without staffing the bench yourself.
From AWS migrations and security to OpenStack & CloudStack cluster operations, our cloud engineers extend your team with multi-cloud expertise on tap.
- AWS migration & modernization — lift-and-shift, refactor, container & serverless adoption.
- Security, identity & compliance — IAM hardening, SOC2/PCI prep, KMS, GuardDuty.
- DevOps automation — CI/CD pipelines, IaC (Terraform/Ansible), Kubernetes.
- OpenStack & CloudStack — multi-tenant orchestration, instance lifecycle, S3-compatible storage.
AWS reference architecture
multi-AZOutsourced hosting support
Staffing models that flex with your support volume.
Whether you need overnight coverage, a dedicated team, or per-ticket flexibility — pick the model that fits your economics.
S
Webhosting Starter
Entry plan with 24x7 ticket support, no ticket caps, and admin consultation.
Sh
Shared Servers Plan
Best for hosting providers running shared environments.
Gv
Graveyard Cover
Overnight and weekend cover so your in-house team rests easy.
Sd
Shared Staffing
Cost-optimized: a pool of certified engineers shared across clients.
Fd
Fully Dedicated Staff
An exclusive team that works only on your queue.
Lc
Live Chat Support
Pre-sales, billing, and Tier-1 technical chat in your tone.
How we work
From kickoff to first resolved ticket — in under 72 hours.
- 01
Discovery call
We map your stack, ticket volume, escalation paths, and SLA expectations.
- 02
Plan & pricing
Tailored proposal with the right staffing model and clear unit economics.
- 03
Onboarding
Tooling access, runbooks, brand voice, dry runs against historical tickets.
- 04
Go live & iterate
Weekly reviews, KPI dashboards, continuous tuning of resolution paths.
We replaced an in-house night shift with their dedicated team and cut our cost-per-ticket by 41% — while customer CSAT actually went up.
DK
Director of Operations
Mid-market hosting provider · 3,200 servers
FAQ
Common questions
How fast do you respond to a new ticket?+
Average first response is under 15 minutes, 24x7. SLAs are configured per plan and can be tightened for dedicated staffing.
Can your team work inside our helpdesk and use our brand?+
Yes. White-label support is standard. We use your tools, signatures, and tone of voice.
Do you cover both control panels and bare Linux/Windows?+
Yes — cPanel, Plesk, DirectAdmin, CWP, plain Linux, Windows Server, plus virtualization and clouds.
How do you protect our data and credentials?+
NDA-backed engagements, secure jump hosts, role-based access, audit logging, CIS-aligned hardening.